Privacy policy

Privacy Policy

Odagaki implements the following privacy policy to protect personal information.

1. Definition of personal information

“Personal information” is information which concerns a living individual. Personal information includes a person’s full name, date of birth, and other descriptors which could be used to identify a specific individual. Personal information also includes information which could be easily compared with other information to identify a specific individual (based on the Act on the Protection of Personal Information).

2. Legal compliance

In the handling of personal information, Odagaki Co., Ltd. complies with the Act on the Protection of Personal Information and other privacy protection laws and ordinances as well as responsibilities established in guidelines by competent ministers together with this policy.

3. Use of personal information within the scope of the purposes of use

Odagaki Co., Ltd. shall specify the purposes of use for personal information to the extent possible and will only handle personal information within the specified or officially announced scope of the purposes of use, excluding when the advance consent of the party involved has been received or when exceptions are permitted by law.

4. Purposes of use

Odagaki Co., Ltd. will use personal information (name, address, telephone number, email address, etc.) received from a customer when ordering a product, making an inquiry, or requesting delivery of a product at the Odagaki Co., Ltd. store to send products and send Odagaki Co., Ltd. direct mail, news, and postcards; as well as when it is necessary for some reason to contact the customer.

Note that Odagaki Co., Ltd. may keep records of information concerning transactions and inquiries but this information will only be used in order to quickly and appropriately meet the requests of the party involved.

5. Security measures

Odagaki Co., Ltd. will take all necessary and appropriate security measures in line with current technological standards in order to prevent unauthorized access, alteration, or leakage, etc., of personal information.

6. Supervision of contractors

Odagaki Co., Ltd. may contract third parties to process personal information within the scope of the purposes of use. These third parties will be selected after confirming that they possess sufficient personal information security standards and they will be supervised as necessary and appropriate via contract, etc.

7. Provision to third parties, etc.

Odagaki Co., Ltd. may provide customer personal information to third parties within the scope necessary for the sale, provision, and after-sales servicing of Odagaki Co., Ltd. products and services. However, personal information will not be provided to a third party without the consent of the party involved excluding when exceptions are permitted by law.

8. Requests for the release of personal information, etc.

In the event the party involved wishes for the suspension of the release or revision of his or her own personal information or the suspension of the delivery of information on products and services or the deletion of his or her own personal information, Odagaki Co., Ltd. will respond to this request promptly in accordance with legal regulations after verifying the identity of the party involved. Customers should make any such requests to the point of contact to which their personal information was provided.

9. Responding to complaints

Odagaki Co., Ltd. will respond promptly and appropriate to complaints from the party involved regarding personal information handled by Odagaki Co., Ltd. and will develop an internal system for doing so.

10. Continuous improvement to internal systems

Odagaki Co., Ltd. will develop internal standards for appropriately handling customers’ personal information and will strive to continuously strengthen and improve internal systems, including reviewing this policy, through the implementation of employee training and suitable internal audits.

Through the activities outlined above, Odagaki Co., Ltd. will contribute to the healthy development of a sophisticated information society.

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